PIGONA
Translation for Discord

Terms of Service (ToS) – Pigona

1. Acceptance of Terms & Eligibility

By using Pigona (the "Service," "we," "us," or "our"), you agree to these Terms. The free tier is available to users meeting Discord's minimum age requirements (13+, or 16+ in Germany). Paid subscriptions require you to be at least 18 years old. If you use the service on behalf of a legal entity, you represent that you have the authority to bind that entity.

Furthermore, these Terms apply in addition to the Discord Terms of Service and Discord Community Guidelines. Any violation of Discord’s terms may also result in the termination of your access to our service. You also agree to comply with Discord’s Developer Policy, as applicable to your use of bot-powered services.

2. Privacy & Data Processing

Your privacy is important to us. For information on how we collect, use, and process personal data, please refer to our Privacy Policy.

3. Description of Service & AI Disclaimer

Pigona provides AI-powered translations via third-party providers (e.g., Google Gemini). Certain advanced features, including Relay Channels and Intelligent Summarization, are available exclusively on paid subscription tiers.

System Requirements: The Service requires a Discord account and an active internet connection. The web dashboard is accessible via modern web browsers (Chrome, Firefox, Safari, Edge). No additional software installation is required.

Content License: By using the service, you grant us a worldwide, non-exclusive, royalty-free license to process, transmit, and translate your content solely for the purpose of providing the service. You retain all ownership rights to your content.

No Warranty: The service is provided "as is" and "as available." We expressly disclaim all warranties, whether express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation of the service. The above does not affect mandatory statutory warranty rights available to consumers under applicable law (§§ 327-327u BGB).

Security Updates (§§ 327f, 327r BGB): Pigona is a digital service within the meaning of § 327 BGB. We commit to providing security updates and bug-fix updates necessary to maintain conformity for the entire duration of your active contractual relationship with us. For free-tier users, the duration is the period during which Pigona is actively offered as a service; for paid subscribers, it covers the full subscription term and any renewal periods. Updates are deployed automatically server-side; no action is required on your part. We will inform you about material updates via in-service notification or, where available, by email.

Accuracy: We do not guarantee the accuracy of translations. AI can produce incorrect or biased results. We are not liable for damages resulting from reliance on these translations, subject to the limitation of liability set out below. You use the translations at your own risk, and you remain responsible for verifying critical information.

4. Acceptable Use & Content Guidelines

You are responsible for the content you translate, including any file you submit with the Translate Attachment command. You confirm that you have the right to submit it, and you must not submit files containing other people's personal data without a legal basis. You agree not to use Pigona, our Dashboard, or our Website for:

  • Hate speech, harassment, or promoting violence.
  • Child sexual abuse material (CSAM) or any illegal content.
  • Infringement of third-party intellectual property (copyright).
  • Processing sensitive personal data (e.g., health or financial records) without legal basis.
  • Circumventing AI safety safeguards or bot usage limits.

5. Payments, Subscriptions & Refunds

Merchant of Record: Payments are handled by Dodopayments. They act as the Merchant of Record, handling VAT collection, invoicing, and chargebacks. We do not store your credit card data.

Translation Credits: Subscriptions grant a contractually defined monthly usage capacity (denominated in "Translation Credits") for the duration of the active billing period. Credits are not a stored balance, voucher, or prepaid Guthaben - they represent the capacity included in your subscription tier for that cycle, similar to a mobile data allowance. Unused capacity does not roll over to the next cycle; it resets to the full tier allotment at the start of each new billing period. Credits are non-transferable and have no monetary value outside the service.

Service Commencement & Auto-Renewal: By completing a purchase, you expressly request that the Service begins immediately upon successful payment and acknowledge that this affects your right of withdrawal (see below). Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. You may cancel your subscription at any time via the public cancellation page (no login required, per § 312k BGB) or, if you are signed in, from your account dashboard. Cancellation takes effect at the end of the current billing period.

Right of Withdrawal: EU/UK consumers have a 14-day right of withdrawal (Directive 2011/83/EU; Consumer Contracts Regulations 2013 for UK residents). Because you have expressly requested that the Service begin immediately (see above), you owe a proportional amount for the service already provided if you exercise this right. You will be refunded for the remaining unused calendar days of your subscription period, irrespective of Translation Credit consumption. For example, if you withdraw after 5 days of a 30-day billing cycle, you receive a refund for the remaining 25 days. After the 14-day withdrawal period has expired, no refunds are owed. Dodopayments, as Merchant of Record, processes all reimbursements. For full details and the model withdrawal form, see our Withdrawal Page.

6. Pigona Prestige & Virtual Goods

No Cash Value: Points, Coupons, Badges, Feature Powerups, Unlock Slots, and similar in-service rewards ("Virtual Goods") are loyalty rewards with no monetary value. They are non-transferable, non-refundable, and cannot be exchanged for cash or legal tender. You generally do not own Virtual Goods; instead, you hold a limited, revocable license to use them within the Service.

Prohibited Abuse: Any attempt to artificially inflate rewards (e.g., self-referrals, creating multiple fake accounts, spamming invite links) is strictly prohibited. We reserve the right to disqualify users and revoke all rewards if we detect abusive behavior.

Revocability: We may modify, suspend, or discontinue the Pigona Prestige program (including point values, redemption costs, and available rewards) for legitimate operational, legal, technical, or economic reasons - for example, to prevent abuse, comply with new regulations, retire features that are not used, or respond to material changes in service costs. Such changes will not affect rewards that have already been actively redeemed (e.g., a "Permanent Unlock" slot already applied to a server remains active), but unredeemed points or coupons may be subject to reasonable transition rules or expiration. We will provide at least 30 days advance notice via in-service notification for material changes that disadvantage users.

7. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof), including specific features, subscription tier benefits, or the Pigona Prestige program, in order to improve the Service, comply with legal requirements, or respond to technical or business needs.

If a modification materially and negatively affects a paid subscription, the affected change will apply only from the start of the next billing period. Existing subscribers will retain their current features and benefits until the end of their active subscription term.

We will provide reasonable advance notice of such material changes. Changes to the Service (as opposed to changes to these Terms, which are governed by Section 12) take effect after the notice period. If you do not agree with the changes, you may cancel your subscription before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Service.

8. Indemnification

If you use the Service in a business capacity, you agree to indemnify, defend, and hold harmless Robert Gustin (Pigona) from and against any claims, damages, or legal fees arising from your breach of these Terms, your content, or your violation of any third-party rights. This section does not apply to consumers within the meaning of § 13 BGB.

9. Termination

Termination for cause: We may suspend or terminate your access for material breach of these Terms (e.g., abuse or non-payment) or if required for legal or security reasons. For consumers, we will exercise this right at our reasonable discretion and, where appropriate, with prior notice.

Ordinary termination of the free tier: The free tier is provided on a voluntary basis and does not establish a permanent or unlimited right to use the Service. We may discontinue, restrict, or modify the free tier (in whole or in part) for legitimate business, technical, legal, or economic reasons - including discontinuing the Service entirely. We will provide at least 60 days advance notice via prominent in-service notification (e.g., bot announcement, dashboard banner) and, where an email address is associated with your account, by email. During the notice period, the free tier remains available to you on the existing terms. Paid subscriptions are not affected by changes to the free tier and remain governed by Section 7 (Modifications) and Section 5 (Payments, Subscriptions & Refunds).

Termination by you: You may stop using the Service and delete your account at any time. For paid subscriptions, see the cancellation procedure in Section 5. For erasure of your stored data, see Section 7 of the Privacy Policy.

If your account is suspended or terminated for breach of the Terms (including abuse of the Pigona Prestige program), all accumulated points, coupons, and unlocks are forfeited immediately. In the case of ordinary termination of the free tier without breach by you, accumulated rewards remain redeemable until the effective termination date and any outstanding paid-subscription benefits are honored until the end of the active billing period.

10. Limitation of Liability & Force Majeure

Liability: Liability for intent, gross negligence, and injury to life, limb, or health is unlimited. Statutory liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected. For slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations). In cases of slight negligence, liability for the breach of essential contractual obligations is limited to the typical, foreseeable damage.

Force Majeure: We are not liable for outages or delays caused by events outside our control, including but not limited to Discord API outages, AI provider downtime, or regulatory changes.

11. Data Portability & Provider Switching (EU Data Act)

In compliance with Regulation (EU) 2023/2854 (EU Data Act, in force since 12 September 2025), we enable you to export your data and switch to a different provider.

  • What you can export: all operational data we hold about you that you have directly provided or that has been generated through your use of the service - including server configurations (RelayConfig, ChannelConfig, language roles), your Pigona Prestige profile, redeemed coupons and unlock slots, quota usage records, and your personal user settings.
  • How to request an export: send an email to support@pigona.com from the address associated with your Discord account, with the subject "Data export request". Include your Discord user ID and, if applicable, the server IDs you wish to include.
  • Format: data is delivered as a structured, machine-readable JSON file (UTF-8 encoded). Where another commonly used format is more practical for a particular dataset (e.g. CSV for usage logs), we will indicate this in the response.
  • Timeline: we will fulfil export requests within 30 calendar days of receipt, in line with Art. 28 of the EU Data Act. If a request is exceptionally complex we may extend this period by a further 30 days and will inform you of the extension and reasons within the initial period.
  • Cost: the first export per calendar year is free of charge. Subsequent exports may be subject to a reasonable cost-recovery fee, capped at the rates permitted by the Data Act.
  • Switching to another provider: Pigona-specific data (Discord configurations, Prestige rewards) may not be directly importable into a competitor's service due to functional differences between products. The exported JSON contains all the information needed to reproduce equivalent configuration manually in another translation bot. We commit to delivering the export in a format that does not lock you into our service.

This Section 11 supplements - and does not replace - your right to data portability under Art. 20 GDPR (see Privacy Policy Section 7).

12. Assignments, Severability & Changes

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. If any part of these Terms is found invalid, the remaining parts remain in effect.

We reserve the right to update these Terms and the Privacy Policy. Three categories apply:

  • (a) Editorial changes (typos, formatting, link updates, clarifications that do not affect your rights or our processing) take effect on publication. The "Last Updated" date will reflect the revision.
  • (b) Material changes that expand the scope of our existing processing or services within the same legal basis (e.g., new analytics under our existing legitimate interests) take effect on publication, accompanied by a prominent in-service notice (dashboard banner, support-server announcement, or patch note). Your continued use of the Service after the notice constitutes acceptance for free-tier users. You may exercise your Right to Object (Privacy Policy § 7) at any time. For consumers (§ 13 BGB), this category applies only where the expanded scope falls within the same legal basis and does not materially affect your rights under the GDPR or applicable consumer law; in the event of doubt, category (c) procedures apply.
  • (c) Fundamental changes that introduce a new legal basis, new categories of data recipients, special category data processing, or otherwise materially shift the balance of rights and obligations require at least 30 days advance notice. For paid subscribers, we will request affirmative consent (e.g., a "Please review" prompt in the dashboard) before such changes take effect for your account. Free-tier users will be given at least 30 days to discontinue use before such changes apply.

Privacy Policy / GDPR overlay: Changes to the Privacy Policy that introduce a new legal basis or new categories of recipients additionally require compliance with applicable GDPR obligations, including fresh consent where required by Art. 7 GDPR. The category framework above does not override these statutory obligations.

Notification channels: Pigona is a Discord-native service and does not collect email addresses for free-tier users by design. Notice under this section is delivered via prominent in-service notification (e.g., dashboard banner), our official Discord support server, and the public patch notes page at pigona.app/product-updates. For paid subscribers, the email address provided at checkout (handled by our Merchant of Record) is used in addition to the above.

13. Intellectual Property

The Pigona website design, logos, graphics, and documentation may be protected by German copyright law, to the extent they meet the requirements of § 2 UrhG (Schöpfungshöhe). Reproduction or distribution of protected works requires prior written permission.

The name "Pigona" is used as a commercial designation (geschäftliche Bezeichnung) under § 5 MarkenG. Protection arises from active commercial use; no trademark registration is currently claimed beyond what § 5 MarkenG provides.

User-generated content remains the property of the user. The license you grant to Pigona to process and translate your content is described in Section 3 ("Content License").

14. Complaints & Dispute Resolution

If you have a complaint, please contact us at support@pigona.com or via our Discord Support Server. We aim to respond to all complaints within 5 business days.

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15. Governing Law & Contact

These terms are governed by the laws of the Federal Republic of Germany. Place of jurisdiction for business customers is Augsburg. For consumers, jurisdiction is determined by applicable law. For support or legal inquiries, please contact: support@pigona.com.

Last Updated: September 20, 2026

Pigona is a service provided by Robert Gustin, c/o COCENTER, Koppoldstr. 1, 86551 Aichach, Germany.